Refund Policy

Abtach.com ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, failing to fulfill any of your special requirements or not able to complete your order as per the delivery policy, your order amount will be refunded as per the terms mentioned below.

Refund is provided if:

  • The initial concept, idea or draft are disapproved
  • No revisions are done to the initial proposal
  • If you find content or draft stolen from a third party (Proof is necessary in this case)

The following nullifies the refund:

  • You have chosen a special package.
  • The primary design concept or draft has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons not linked to the company.
  • You haven’t established any contact with the company for more than 2 weeks of project.
  • Company’s policy, or policies, have been violated.
  • Other company or designer has been approached for the same or similar project.
  • The creative brief is lacking in required information.
  • A complete makeover has been demanded.
  • The claim has surpassed the given ‘request for refund’ time duration.
  • The business is closing, moving or changing name.
  • Reasons such as ‘change of mind’, ‘change of heart’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any condition.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be valid on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 30 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
  • In case of websites and applications, refunds will not be entertained once the client has approved the design and the website or application is sent for development.
  • In case of animated videos refunds will not be entertained once it’s approved or a revision is demanded.
  • In instances, where websites have been developed and uploaded on test links or actual domains or videos have been uploaded on video platforms such as YouTube or the domain used by the client, no refunds will be entertained. ABTACH Ltd. will only be liable to troubleshoot problems (if and only) the customer has subscribed to support services.

All refund requests should be communicated to the support department. Abtach.com, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

How to claim your refund?

To assure your refund request is approved, please make sure you meet the following requirements:

1. Claim your refund specifying your concern by contacting us
2. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, your design rights would be obtained by ABTACH Limited and you would not be able to display any version of the design/solution sent by company. Let us also specify that:

  1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
  2. Working in collaboration with the Government Copyright Agencies ABTACH Limited would share Copyright Acquisition Information for the refunded designs/solutions that would restrict the re-use of the designs/solutions as ‘original’ in the future.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here

Refund and Cancellation, Online Registration & Product/Service details with Pricing Structure live and updated with proper content.

Disclaimer: After you have received your refund, you will not have any rights to any designs or drafts (including animated videos and applications) submitted by ABTACH Ltd., the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

We Love To Share Our Facts.

ABTACH Ltd. has achieved the status of the fastest emerging IT Company in Pakistan in a very short span of time. Our Company has experienced a fleeting success in its new and long-established ventures landing us with more business and growing profit margins each year. Our offices across the world are equipped with five specialist teams employing more than 1500 employees whose dedication has led us to earn the loyalty of more than 21000 clients worldwide rewarding us with a 300% of business turnover in the current year and getting us a place among the Top 10 IT Companies in Pakistan.

  • Started in
  • 10
    Specialist Teams
  • Team Of
  • Five
    Offices Worldwide

Clients about us.

happy clients and their reviews

Over the years, ABTACH Ltd. has served many and inspired even more. With customer satisfaction as our foremost preference, our company digitizes workflow, encourages effective communication and works to save time. Here is what our clients say about us!

Walk Eaze

ABTACH Ltd. has impressive people who turned up with all my projects in time. Their professional attitude towards customer dealing was definitely commendable.

Wang Li

These guys are doing some amazing work! I worked with them for 6 months and in that short time, they really helped me through all the digital marketing issues that my business faced. Needless to say, my business earned a seamless support from ABTACH Ltd.!

Arfan Sabir

ABTACH Ltd. has IT professionals who are genuinely there to help you. I worked with the design team and they were really cooperative throughout my projects. I’m definitely recommending them to my friends!